What types of wigs do you offer?
Choosing the right wig depends on factors like your face shape, skin tone, lifestyle, and personal preferences. Our customer service team is here to help guide you through the options and suggest the best styles for your unique needs.
Proper wig care depends on the type of wig. For synthetic wigs, use mild shampoo and cold water, while human hair wigs can be washed with gentle, sulfate-free shampoos and conditioners. Always follow our care instructions included with each purchase to maintain the wig’s quality and longevity.
With proper care, synthetic wigs typically last 4–6 months with regular use, while human hair wigs can last a year or more. The lifespan of a wig also depends on how often you wear it and how well you maintain it.
Human hair wigs can be styled and colored, but we recommend consulting a professional hairstylist for any significant changes. Synthetic wigs are pre-styled and can’t be dyed but can be shaped with heat-resistant fibers if specified.
Yes, we offer custom wig services for customers looking for specific colors, lengths, or styles. Please contact our team to discuss your needs and options.
Shipping times vary based on your location. Standard shipping typically takes 5–10 business days, while express shipping options are available for faster delivery. Please refer to our Shipping Policy page for detailed information.
We want you to be completely satisfied with your purchase. If there’s an issue with your wig, we accept returns and exchanges within 30 days of receipt, provided the wig is in its original condition. See our Return Policy for more details.
Yes, once your order is shipped, we will provide a tracking number via email, allowing you to track the delivery progress directly.
We frequently run promotions and offer discounts on select products. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
Returns & Refunds FAQ
To start a return, contact our customer service team via email or live chat with your order number and reason for return. We will guide you through the process and provide instructions for sending the item back.
Unless there is a defect or error on our part, customers are responsible for the cost of return shipping. For defective or incorrect items, we will cover return shipping costs.
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days. The refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
Yes, we offer exchanges for eligible items. If you’d like a different style, color, or size, contact us within 30 days of receiving your order, and we’ll assist you in making an exchange. Please note that the item being exchanged must be in its original, unused condition.
If your wig arrives damaged or defective, please reach out to our customer service team within 7 days of receiving the product. We will work with you to resolve the issue, which may include a replacement or full refund.
For hygiene and quality control reasons, certain items, such as custom-made wigs and wigs that have been altered, may not be eligible for return. Please review our Return Policy or contact us if you have questions about specific products.
We can only accept returns for wigs that are in new, unused condition with original tags attached. Used wigs, or wigs that have been styled, washed, or modified, cannot be returned.
If the return period has passed, please contact our customer service team. While we cannot guarantee a refund or exchange after 30 days, we will do our best to assist you.
Once we receive and inspect your return, we will send you a confirmation email with the status of your refund or exchange. You will receive updates at each stage of the process to keep you informed.
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